Return Policy
Our website address is: https://freshbooks.store.
Return Policy
At FRESH BOOKS, we strive to ensure you are completely satisfied with your purchase. If for any reason you need to return an item, please review our return policy below:
1: Return Window: Returns are accepted within 3 days of receiving your order.
2: Condition: Items must be unused, in their original packaging, and in the same condition as when you received them.
3: Video Requirement: To process your return, we require a clear video of the product being unboxed/opened. This video should clearly show the condition of the item upon arrival and any potential issues. This step helps us ensure that the product was not damaged after delivery.
4: How to Return:
Contact our customer service team at [Your Contact Information] within 3 days of receiving your order.
Provide the video of the unboxing, along with your order number and reason for return.
Once your return is approved, we will provide instructions on how to send the item back to us.
5: Refunds: After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and a credit will automatically be applied to your original method of payment within 3 days.
6: Exchanges: If you prefer an exchange over a refund, please let us know, and we will assist you in selecting a replacement item.
7: Non-Returnable Items: Certain items such as [list any non-returnable items, e.g., personalized items, sale items, etc.] are not eligible for return.
8: Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a mistake on our part.
We appreciate your understanding and cooperation with this process. Our goal is to provide you with the best possible experience, and we are here to help with any questions or concerns you may have.